Job description
Our client is looking to bring on a fulltime Account Manager, starting immediately. This role will be 100% onsite in Menasha, WI.
Overview:
This position serves as the key liaison between clients and packaging prepress production to create a seamless workflow that exceeds customer expectations. Primary responsibilities include: project management, job planning, scheduling and creative problem solving. This position seeks to enrich customer experience through service, a positive attitude, a sense of urgency, clear communications and the utmost professionalism in all interactions.
Responsibilities:
- Act as a liaison between clients and packaging prepress production to ensure projects meet scheduling and quality requirements
- Perform order management processes such as communicating job specific information, entering job details into order management software and ensure proper priority is given to each job to meet client expectations
- Apply a broad knowledge of packaging prepress to production workflows
- Apply understanding of customer’s business needs to establish solid customer relationships and facilitate problem-solving
- Establish and promote excellent customer relations through effective and proactive communication and continuous monitoring of customer satisfaction
- Maintain contact with customers and production to advise them of job progress, scheduling concerns and requests for additional information or materials when required
- Provide pre-production services
- Generate project estimates and deliver to clients
- Generate billing summary at project completion
- Provide client support and training for technologies (soft-proofing and digital asset management)
- Use ethical business practices in dealing with customers, employees, vendors, suppliers and the community
- Responsible for customer retention and customer loyalty
- Facilitates the resolution of production-related problems in a timely manner and elevates appropriately when necessary
- Bachelor degree in discipline related to functional work or role with 3+ years of relevant work experience OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience.
- Demonstrated knowledge of packaging prepress and print specifications for Litho and Flexo print processes
- Experience working with different packaging substrate types for Litho and Flexo print processes
- Strong project management skills, organizational skills and time-management skills
- Experience with software associated with packaging prepress (Photoshop, Illustrator, and Esko)
- Excellent interpersonal skills and the proven ability to build and maintain strong and effective customer and internal relationships
- Excellent communication skills, both written and verbal, along with the ability to listen for understanding
- Ability to anticipate needs on behalf of the customer not to only serve the customer but increase volume and profitability
- Ability to problem solve, analyze potential solutions and use good sound judgment to make decisions
- Experience in utilizing Continuous Improvement tools to create and track metrics
Expired job